Head of Retail

Farleigh Hospice is a high performing organisation providing specialist palliative and end of life care for people with life limiting illness in the Mid Essex region. Our team at Farleigh has grown and evolved to meet the changing needs of the community we serve and we are looking for highly motivated Head of Retail to join our retail team.

Are you an ambitious retail leader ready to drive growth, innovation and impact across a multi-site charity retail operation?

At  Farleigh Hospice, we put our beneficiaries at the heart of everything we do. Our retail division plays a vital role in funding outstanding hospice care, generating over ?2.2 million annually through 18 shops and a growing Ecommerce operation. We now have an exciting opportunity for an experienced and commercially driven Head of Retail to lead our next phase of growth.

The Opportunity

As Head of Retail, you will lead the strategic direction, performance and operational excellence of our retail estate, Ecommerce, staff and volunteer management and development, logistics and distribution functions. Reporting to the Director of Income Generation and sitting on the Senior Leadership Team, you will play a pivotal role in shaping and delivering our ambitious retail strategy.

This is more than a retail role – it’s an opportunity to combine commercial acumen with purpose, ensuring every pound raised helps us deliver exceptional hospice care across our communities.

What You’ll Do

• Develop and deliver a bold retail strategy aligned to organisational goals

• Drive sustainable income growth across 18 shops and Ecommerce channels

• Lead ambitious expansion plans, including identifying and securing new shop opportunities

• Maximise profitability through effective cost control, stock management and Gift Aid optimisation

• Deliver outstanding customer experience across all retail channels

• Use data, KPIs and commercial insight to drive performance and continuous improvement

• Lead, inspire and develop a high-performing team of Area Managers, Ecommerce and operational colleagues

• Foster a positive, inclusive culture where staff and volunteers thrive

What We’re Looking For:

We’re seeking a proven senior retail leader with:

• Significant multi-site retail management experience

• A strong track record of delivering sales and profit growth

• Experience leading organisational change and transformational projects

• Strong commercial, financial and analytical skills

• Ecommerce and stock management expertise

• The ability to build and motivate high-performing teams

• A collaborative leadership style with credibility, compassion and drive

Charity retail experience is desirable, but most important is your ability to combine commercial thinking with a genuine passion for making a difference.

What We Offer

• Competitive salary

• Company pension scheme

• Generous annual leave

• Free parking at most sites

• The opportunity to be part of a mission-driven organisation where your work has real impact

This field-based role requires regular presence across our retail estate (minimum four days per week onsite) and flexibility to travel between locations.

If you require further information please view the recruitment pack by clicking here or contact the recruiting manager Jenny Danson via email  - jennifer.danson@farleighhospice.org for an informal chat.

Please note that the application form times out after 60 minutes of inactivity, so please save your progress if necessary.

(Please note – If we receive a high number of applications we will close the vacancy before the closing date)

Farleigh Hospice is committed to creating an inclusive working environment where diversity is recognised and celebrated.  To achieve this we welcome applications from all sections of the community. Farleigh Hospice operates a six-month probation period. Positions may be subject to DBS Disclosure. Charity Registration No: 284670